| Technical Support |
Encountered a bug? Having issues logging in? Let us know and we'll get back to you shortly.
support@gourmetgaming.com
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Occasionally the last played card is not highlighted properly, or multiple cards will be highlighted as last played in asynchronous games.
Live chat, when both players are present, does not persist for review in subsequent connections in asynchronous games.
Scout card occasionally freezes an asynchronous game when a player disconnects mid choice.
Game Center Turn Based Games sometimes do not update the app badge properly to reflect games a player has a turn in.
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Music volume preference does not save properly between plays.
On some iPod touch generations display and animations are mangled.
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| Q: How many times can I play a game that I buy on the Gourmet Gaming platform? |
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A: Once you own a game with us, you are free to play it as many times as you want. |
| Q: Why is it a separate purchase to play a game on PC vs iOS? |
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A: First of all, not everyone has an Apple device, and we want to offer our games to those gamers who do not. Secondly, buying the game on one platform or another is a very different process with different results. Just as you would not expect to buy a game on Android and have it available on your iPhone, buying the game on your iPhone does not make it automatically available on PC. |
| Q: Do you use "The Cloud"? |
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A: We are the cloud. Start a game of Battleline on your iPhone, and then take your turns on your PC, another iPhone, an iPad, and soon Android.
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| Q: Why do I need to sign up for GourmetGaming to play cross platform? |
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A: We need an account to keep track of all your stats, game ownership, preferences, etc. If you only foresee yourself ever playing on iOS with GameCenter, then don't sign up, we'll track your stats still but only with a GameCenter account. However, signing up has privileges, like changing your country flag... |
| Q: What is all this stuff? Chess Clock, Asynch/ Synchronous... do I need all this stuff? |
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A: Many different games are fun in different ways. Some players prefer a 2 minute fast game and others prefer a 4 week slow game. Some games require far more back and forth decision making and would be terrible as an asynchronous game. Other games require autonomous or simultaneous decisions that, once made, free a player to not wait on opponents but instead to get on with life. Our system supports all types of games, including ones that are yet to be born. Imagine playing Ticket to Ride or Magic the Gathering asynchronously, or imagine playing Diplomacy live waiting for every player's decision every turn... doesn't sound fun. We want every game to be played as it is best played, and we do not discriminate. |
| Q: What is Karma? |
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A: Players who drop out of a live game instead of finishing it lose karma points as well as marking their stats with an abandoned game. Karma is, therefore, an indicator both of the quality and accuracy of your opponent's rating (the higher their karma the more accurate their rating) and of their trustworthiness to finish a game they start. Playing on a slow dialup internet connection is also factored into Karma. |
| Q:Why aren't asynchronous games rated? |
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A: Our existing ratings date back to many thousands of games of Schotten Totten and Lost Cities played on GourmetGaming and previously on Flexgames.com, all played live. It is a very different skill to play an asynchronous game. We have plans to revamp our rating system to a more robust one than the CXR chess rating system we use now, and also to rate asynchronous games as well. They will be rated in the future. |
| Q: What ever happened to flexgames.com? |
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A: It is still there, www.flexgames.com. Flexgames was a great free site to play games in an age when free was how online games were presented. Gaming has been changing a lot, and licensing games has changed a lot as well. GourmetGaming is a site selling the service to play games in an age when games are growing more popular than ever and game designers don't give away free licenses. Some people from Flexgames work on GourmetGaming, and others went on to do other things, like the great FlexCal MacOSX utility program you can download there at www.flexgames.com. |
| Q: How did Reiner Knizia score so high in Lines of Gold? |
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A: He is a very smart guy. |
| Q: Can I publish my game with you? |
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A: We are always on the lookout for new games that we enjoy, and we like to keep a full development schedule. E-mail your suggestion to sales@gourmetgaming.com Please be patient for a reply; we are very busy and will get back to you as soon as we can. |
| Q: Battleline on iOS is great and has so many great features! Why does it have bad ratings? |
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A: This was our first release, it is at version 3.0 now, and has come a long way from version 1.0. Any negative ratings it received for earlier versions become less relevant as it improves. |